Terms and Conditions

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Terms and Conditions


These conditions explain the rights, obligations and responsibilities of all parties to this agreement. Where we use the word ‘you’ or ‘your’ it means the customer. ‘We’, ‘us’ or ‘our’ means the remover, U Call I Haul.

                     1. Our quotation

    1. We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:

    2. Failure to dismantle furniture as agreed.

    3. Additional items requiring transportation that were not submitted in the initial quote.

    4. Inadequate parking arrangements- our vehicles need to be parked no more than 20 metres from the property.

    5. The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration.

    6. There are delays or events outside our reasonable control (such as handover of keys etc) which increase or extend the resources or time allowed to complete the agreed work. This will result in overtime charges.




 Work not included in the quotation

2.1 Unless agreed by us in writing, we will not:

2.1.1 Dismantle or assemble furniture of any kind.

2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.

2.1.3 Take up or lay fitted floor coverings.

2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.

2.1.5 Move or store any items excluded under Clause 4.

2.1.6 Move storage heaters unless they are dismantled.

2.1.7 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.

2.1.8 Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.

Terms and Conditions
Terms and Conditions

 Your responsibility
3.1 It will be your sole responsibility to:

3.1.1Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks.

3.1.2 Obtain at your own expense, all documents, permits, permissions, licenses, customs documents necessary for the removal to be completed.

3.1.3 Be present or represented during the collection and delivery of the removal.

3.1.4 Ensure authorised signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.

3.1.5 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

3.1.6 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

3.1.7 Prepare adequately and stabilise all appliances or electronic equipment prior to their removal.

3.1.8 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

3.1.9 Provide us with a correct and up to date contact address and telephone number for correspondence during removal transit and/or storage of goods.

3.1.10 Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them.

3.2 Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

3.2.1 All boxes to be transported on the day must be of reasonable weight, taped shut and secure. Boxes will be stacked, so please clearly mark boxes that are fragile.


  1. Goods not to be submitted for removal or storage

    4.1 Unless previously agreed in writing by a Director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed under (4.1.1) below may present risks to health and safety and of fire. Items listed under (4.1.2) to (4.1.6) below carry other risks and you should make your own arrangements for their transport and storage.

    4.1.1 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
    4.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.

    4.1.3 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.

    4.1.4 Perishable items and/or those requiring a controlled environment.

    4.1.5 Any animals, birds or fish, reptiles or plants.

    4.1.6 Goods which require special license or government permission for export or import.

    4.1.7 We shall notify you in writing as soon as practicable if any of the Goods, are in our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods we will have no liability to you.

    4.2 If you submit such goods without our knowledge we will make them available for your collection and if you do not collect them within 14 days of written notification from us, we will dispose of any such goods found in the consignment. You agree to pay us any charges, expenses, damages, legal costs or penalties reasonably incurred by us in disposing of the goods.

Terms and Conditions
Terms and Conditions


    5. Ownership of the goods

    5.1 By entering into this agreement, you guarantee that:

    5.1.1 The goods to be removed and/or stored are your own property, or the goods are your property free of any legal charge; or

    5.1.2 You have the full authority of the owner or anyone having a legal interest in them to enter into this agreement and You have made the owner fully aware of these terms and conditions prior to entering into this agreement and that they have agreed to them.

    5.1.3 If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods you will advise us of their name and address in writing immediately.

    5.1.4 You will provide a full indemnity and pay us in respect of any claim for damages and/or costs brought against us if either statement made in 5.1.1 or 5.1.2 is untrue.

    5.1.5 If you wish to transfer responsibility of this agreement to a third party you will advise us in writing giving us their full name and address. We will issue a new agreement to them. Our agreement with You will remain in force until we have received a signed agreement from the third party.

Invoice payments.

Please Note: Once an invoice of payment has been issued, the customer has 10 working days to make payment in full. Failure to honour this agreement leaves the customer liable to a time related penalty of 25% per week left unpaid.

As an example: £100 invoice. If paid outside the permitted time allowance - on the eleventh day, £125 is now owed.

                         On the sixteenth day £150, and so on until the debt is honoured.

 © All rights reserved U Call I Haul. Registered office 28 Anthony Crescent, Whitstable, Kent. CT5 4TS. Privacy policy.


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